Types of Returns We Accept:
RE Factor Tactical hopes that you enjoy all of our products. Returns, and exchanges can be accepted within 30 days from date of purchase. Please note that we do not accept returns or exchanges of (i) certain products such as clothing which has been obviously worn, (ii) products which have been damaged due to normal wear and tear, (iii) certain products purchased through special order, (iv) products purchased on sale or with a coupon or other form of discount, or (v) all charity items, and (vi) limited edition items. Returns and exchanges will ultimately be accepted at our sole discretion, based on the condition of the product.
Refunds, Shipping and Timing:
All refunds will be paid in (i) U.S. dollars, (ii) a replacement of the damaged product, or (iii) such other method as we deem appropriate in our sole discretion. All returns must be received by RE Factor Tactical within 30 days of the purchase date. Items returned after 30 days, if accepted, will be assessed a restocking charge of 15% or more. Shipping charges are not refundable. All customers will be required to pay for return shipping and the shipping of the replaced product if necessary.
If you have received a product that you wish to exchange or return, please follow the steps below to return your purchased product or receive your refund in one of the methods described above.
1. If you need to return or exchange any merchandise, you must first email Customer Service at firstname.lastname@example.org for a RETURN AUTHORIZATION NUMBER (RAN’s expire in 20 days). Any items sent back to us without RETURN AUTHORIZATION will be refused or accessed a handling and restocking charge of 15% minimum.
2. Attach a copy of your invoice and follow the shipping instructions received from Customer Service. Products shipped back without a RETURN AUTHORIZATION NUMBER or to the wrong address are subject to refusal, return shipping and handling charges, or a restocking and processing fee, determined in our sole discretion.
As we strive to maintain the highest standard of quality, all of our products are covered under our Manufacturers Warranty. This warranty is valid for up to six months from date of purchase and will cover any defects in materials or workmanship. Please note this warranty does not cover normal wear and tear, or any damaged sustained from use.